If there are more than 3 days before the start of the event, you can change the date / time of the ticket or issue a refund for the ticket yourself in your customer area
. The booking system will automatically charge you a 5% refund fee, which is 2.25€ or less for 1 ticket.
You can make a refund in your personal account
at least 3 days before the start of the event. At least 24 hours before the event, you can only change the date. Less than 24 hours before the event, you can only find friends who will replace you (try to find them so that we and you do not lose out on this). If you cannot find a replacement, be sure to call us before the start of the event, we will try to find a solution.
Another option is to write to us by e-mail, our contacts
are listed at the bottom of the page. We do not cancel tickets by phone or in the messenger, we need your written confirmation.
Subject to all return conditions, we will refund your money to the same bank card, minus a 5% commission. It usually takes 7 to 14 days. Please let us know in advance if the bank card is no longer valid!