Frequently asked questions for events

If the child is 4 years old - we do not recommend.
Usually at this age it is difficult for children to study in a group without the presence of parents. It's worth growing up a bit.

Sometimes we do a special program for boys and girls aged 5-6. Find details on the event page.

They can. We recommend the older group for both.

The age limit is a recommendation. The program is pretty much the same for both groups, it's the explanations that slightly differ. The main difference is the age of other people in the group, so if your child feels better with older or younger children, you are welcome to choose whichever one is better for him/her.

Teams are formed instantly. Your child chooses a name tag of a certain colour and automatically enters the team of children who chose the same colour.

If we see that more than five children are registered under the same adult's surname, we save the name tags of the same colour for them. If you are less than five or if the children are registered under different adults' surnames we recommend you to come 30 minutes before the show starts so that you can get the name tags of the same colour.

We have a special program for parents. It is a quiz and a short sci-pop lecture. Participation is not obligatory (but it's fun!). You can go about your business and pick up your child in about 1 hour 30 minutes.

According to our experience, parents who accompany and take pictures distract the children from making the experiments. If you really want to shoot some photos, wait until the program is over and go to the lab with your child who will show you the equipment and tell about the experiments.

30 minutes before the program starts. You will have enough time to take off the jacket, register for the program, go through a small science quest in the lobby with the child, and enter the main room.

No, the program is free for parents. You don't need to buy tickets.

Don't worry if you lost your ticket or you can't show it to us for some other reason. When you buy the ticket, your data is saved in our database. You only have to tell us the first and last name of the person who payed for the tickets.

If the group is too big, your child and other kids will not have fun. That's why we close the registration when 64 tickets are sold. If you really want to join your friends who already bought the tickets, choose any free date and come to the new program together!

Cancellations are rare and usually happen a day or two before the event. Instead of cancelling, a ticket can be given to friends or relatives. However, we recommend that you periodically check our website. Sometimes empty seats do appear.

Yes, you can transfer the ticket to another date and time in your Customer Area no later than 3 hours before the event.

If your child is sick the morning before the event, try to find friends who can go instead of you, because we are unlikely to be able to sell this ticket already. If not, be sure to call us before the start of the event, we will try to help you.

In your customer area you can:
- transfer the ticket to another date and time no later than 3 hours before the event;
- request a refund no later than 3 days before the start of the event (the booking system will withhold 5% of the cost, this is less than 2.26 € for 1 ticket).

For a return or exchange, you can also write to us at the contacts listed below.

In order not to lose on the refund fee, we recommend rescheduling the ticket to another date. You can do this yourself in your personal account.

You can also request an exchange for our other products (boxes↗, courses↗, subscription↗). Or leave money on your internal account, they will be automatically taken into account in the next purchases. To do this, contact us using the contacts at the bottom of the page.

If you made a group request online, you cannot return one or several tickets, you can only change their date. Contact us to assist.

Please, check your Spam folder. The confirmation letter is likely to be there. If it is not there, please contact us at the contacts listed below.

On the Customer Area, enter your email address and request password recovery. If the email doesn't work, try a different one. If none of the emails are suitable - write us an email with your name and phone number, we will try to help.