If your child is sick the morning before the event, try to find friends who can go instead of you, because we are unlikely to be able to sell this ticket already. If not, be sure to call us before the start of the event, we will try to help you.
In your customer area
- transfer the ticket to another date and time no later than 3 hours before the event;
- request a refund no later than 3 days before the start of the event (the booking system will withhold 5% of the cost, this is less than 2.26 € for 1 ticket).
For a return or exchange, you can also write to us at the contacts listed below.