The refund, minus the 5% commission (about 2,25€ per ticket), is strictly subject to cancellation at least 3 days
prior to the event. If there are less than 3 days
left before the event, you can only change the date of your ticket.
To return a ticket, you need to find a letter confirming your booking and enter the customer area
by clicking on the orange "View / change booking" button. There you can cancel your reservation.
Another option is to send us a message by e-mail. We cannot change the date or cancel the ticket by phone
. We need your written confirmation.
If the conditions set above are met, you will get the reimbursement, less the 5% commission. It usually takes 7 to 14 days.